Medical Secretary

Job Title: Medical Secretary
Department: Medical
Position Reports To: Director of Nursing and LPN/RN
FLSA Status: Non-exempt


To provide paraprofessional support to physician and nurses as it relates to phone and paper flow.


  • Answer phone taking all messages and matching to appropriate records. Emergency calls to be passed directly to nurse or physician.
  • Filing of all dictation and test results, office and hospital.
  • Fax and copy medical records as requested.
  • Act as inner office courier as needed.
  • Call other offices or insurance companies as needed for authorization numbers.
  • Call normal test results if requested.
  • Call in prescriptions if requested.
  • Performs other duties as assigned.


  • Dealing with patient information/patient records. All information is


  • Must take very good phone messages and make sure messages are processed.
  • Failure to do so could result in patients illness going untreated.
  • Must possess good organizational skills. Must possess a great deal of common sense.


  • Error in judgement and lack of customer service skills could lead to poor relations with the patients which would result in poor public relations for the physician and clinic.
  • Errors in job duties could lead to patients illness going untreated or medication not called in a timely manner.


Heavy contact with patients on the phone. Daily interaction with co-workers.


Telephone; computers to access medical record numbers on occasion.


  • Must be able to sit for long periods of time. Must have excellent hearing and excellent eyesight.
  • Must be able to lift up to 25 lbs. Must be able to communicate clearly.


  • Required: High school diploma or GED
  • Preferred: Unit coordinator course or medical terminology course through
    vocational school.


Preferred: At least one year experience in medical office/setting
Job Type: Full-time

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